jh99 Privacy Policy

This Privacy Policy ("Policy") describes how jh99 ("we", "us", "our", or "the Platform") collects, uses, stores, and shares personal information in connection with the jh99 online casino and sports betting platform available at jh99.pro. This Policy applies to all users who access or register on jh99, including players located in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and any other location from which the platform is accessed.

By registering an account or continuing to use jh99 after this Policy has been made available to you, you acknowledge that you have read, understood, and agree to the data practices described herein. If you do not agree with this Policy, you should not use the jh99 platform.

This Policy should be read alongside the jh99 Terms & Conditions, which govern your use of the platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail on matters of contract, and this Policy shall prevail on matters of data protection.

jh99 collects personal information from you in the following categories. We only collect information that is necessary for the purposes described in this Policy:

• Identity data: full name, date of birth, and government-issued identification document details (e.g. National ID Card number, passport number) collected during account registration and KYC verification.
• Contact data: mobile telephone number and, where provided, an email address. Your mobile number is the primary contact identifier on jh99 and is used to link your bKash, Nagad, or Rocket payment account.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. the mobile number registered to a bKash or Nagad account), and account balance history. We do not store full card numbers for Visa or Mastercard transactions; card data is handled directly by the relevant payment processor.
• Gaming data: bet history, game session logs, win and loss records, bonus utilisation records, and responsible gaming settings (e.g. deposit limits, self-exclusion status).
• Technical data: IP address, device type, operating system, browser type and version, and approximate location (city-level) derived from IP address. This data is collected automatically when you access jh99.
• Communications data: records of messages sent to or received from jh99 support, including chat logs, emails, and records of any complaints or disputes.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification and with your explicit consent.

jh99 uses the personal information we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes stated below without first obtaining your consent:

• Account management: to create, maintain, and secure your jh99 account, verify your identity, and process your registration.
• Transaction processing: to process deposits via bKash, Nagad, Rocket, and bank transfer, and to process withdrawal requests back to your registered payment method.
• Platform operation: to provide access to casino games, live dealer tables, slot machines, and sports betting markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches.
• Responsible gaming compliance: to monitor your gaming activity and apply any responsible gaming limits, cooling-off periods, or self-exclusion requests that you have set or that we are required to implement.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as described in the jh99 Terms & Conditions.
• Customer support: to respond to your queries, complaints, and requests via the support team at [email protected], and to maintain records of those interactions.
• Service improvement: to analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience. Aggregated data does not identify individual users.

jh99 processes your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the jh99 Terms & Conditions, including account management, transaction processing, and game access.
• Legal obligation: processing required to comply with applicable legal requirements, including anti-money laundering checks, age verification, and responses to lawful requests from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, and the protection of jh99 and its players from harmful activity, where this processing does not override your fundamental rights.
• Consent: where we send you promotional communications or use non-essential cookies, we do so only on the basis of your freely given, specific consent, which you may withdraw at any time.

jh99 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your personal information only in the following limited circumstances:

• Payment service providers: we share the minimum necessary transaction data with bKash, Nagad, Rocket, and bank transfer processors to complete deposit and withdrawal requests.
• Game technology providers: your account identifier and game session data may be shared with game studios and platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) solely to operate the games you play.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by applicable law, court order, or lawful request.
• Identity verification services: we use third-party KYC and identity verification services to confirm that account holders meet the 21+ age requirement and to verify the authenticity of submitted identity documents.

All third parties to whom we disclose your personal data are bound by contractual data protection obligations and are required to use your data only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing purposes.

All financial transactions on jh99 are processed in BDT or INR depending on your account currency. When you make a deposit via bKash, Nagad, or Rocket, the transaction is processed through the respective mobile financial service provider's own secure infrastructure. jh99 receives a confirmation of the transaction and records the deposit amount, the mobile number used, and the timestamp. We do not receive or store your mobile banking PIN, bKash wallet password, or Nagad account password at any point.

Withdrawal transaction records are retained for a minimum of five years as part of jh99's anti-money laundering record-keeping obligations. These records include the amount, date, destination payment method identifier, and the account from which the withdrawal was made. This data is held securely and is not accessible to any party outside jh99 except where required by law.

jh99 uses cookies and similar tracking technologies to operate the platform and improve your experience. The following types of cookies are used:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during a game session. They cannot be disabled without preventing core platform functionality.
• Performance cookies: collect anonymised data about how players navigate jh99, which game categories are most visited, and how long sessions last. This data helps us optimise the platform. No personally identifying information is included.
• Functional cookies: store your preferences such as language selection and game display settings to personalise your experience on return visits.
• Security cookies: used to detect and prevent fraudulent login attempts, session hijacking, and other security threats to your account.

You may control non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on jh99. We do not use third-party advertising or retargeting cookies.

jh99 retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. The following general retention periods apply: active account data is retained for the lifetime of your account; financial transaction records are retained for a minimum of five years from the date of the transaction; KYC verification documents are retained for a minimum of five years from the date of account closure or last transaction (whichever is later); support communication records are retained for two years from the date of the last communication in a thread.

When your account is closed and the applicable retention period has expired, jh99 will securely delete or anonymise your personal data. You may request early deletion of non-legally-required data by contacting [email protected], subject to our legal retention obligations taking precedence where they apply.

jh99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers; secure, access-controlled server environments; regular security assessments and penetration testing; strict internal access controls limiting staff access to personal data to those with a genuine operational need; and multi-factor authentication requirements for administrative access to systems holding personal data.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, jh99 will take prompt remedial action and notify affected players without undue delay. jh99 maintains an incident response procedure specifically for data security events.

As a jh99 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your registered mobile number and a description of your request:

• Right of access: you may request a copy of the personal data jh99 holds about you, including transaction records, KYC data, and gaming history.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while a correction request is being investigated.
• Right to data portability: you may request a machine-readable copy of the personal data you have provided to jh99, where processing is based on consent or contractual necessity.
• Right to withdraw consent: where processing is based on consent (e.g. promotional communications), you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jh99 will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights in most circumstances.

jh99 is strictly an adult platform. The minimum age for registration and play is 21 years. jh99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on jh99, please contact us immediately at [email protected] so we can investigate and take appropriate action.

The jh99 platform may contain references to third-party game providers and payment services. jh99 is not responsible for the privacy practices of third-party operators, game studios, or payment service providers. Each third-party provider operates under its own privacy policy. We recommend reviewing the privacy policies of bKash, Nagad, Rocket, and any game provider whose services you access through jh99. Your dealings with those third parties are governed by their own terms and privacy policies, not this Policy.

jh99 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify active account holders via their registered mobile number or via an in-platform notification. Your continued use of jh99 following the publication of a revised Policy constitutes your acceptance of the updated terms.

We recommend bookmarking this page and reviewing it periodically, particularly before making significant deposits or after receiving a notification from jh99 about policy changes. If you have questions about any change to this Policy, contact us at [email protected] before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jh99 holds about you, please contact the jh99 support team at: [email protected]